Return & Refund Policy

If you just received a shipment notification, please allow 3-5 working days for the tracking information to update. 

When will I get my order? 

We proudly offer worldwide shipping via DHL, USPS and UPS 

Please kindly note your order will be processed for stocking, packing and shipping to your Address that you provide to us. We shall commit about delivery time to you as table below:

 

Region	Commitment timeframe
Domestic 48 US states	14-20 days
Australia, UK and other Europe	20-25 days

Please kindly note that we shall not provide services to: South Asia (except India), Western Asia and Africa countries If you have any questions or comments, please do not hesitate to contact us through: 

 

Email: support@petzenia.com